App / Mobile
This page explains what data batikalot collects when you use your account, how we store it, and the choices available to you. Access to our services depends on local law and eligible regions in Indonesia.
When you create an account with us, we collect the details you provide during registration — your name, contact address, and the payment method you choose to use, such as Bank Transfer or QRIS. We also record transaction activity linked to your account wallet so you can review your own history at any time after login. Technical data, including your device type and session identifiers, is collected to keep your account secure and to allow our support team to assist you if an access issue arises. We do not sell your personal data to third parties. Data shared with payment processors — including those handling Bank Transfer and QRIS flows — is limited to what is necessary to complete the transaction you initiated. Cookies and similar tools are used to maintain your session state and to remember your language and display preferences between visits. You can adjust cookie behaviour through your browser settings; disabling certain cookies may affect how parts of your account load. Retention periods vary by data type: transaction records are kept for as long as required by applicable law in the jurisdiction where you access our services. Where local law does not specify a period, we apply a reasonable retention window and delete data that is no longer needed for account or compliance purposes.
This policy covers data collected through batikalot account access, transactions and support interactions. It does not extend to third-party services linked from our platform — those services operate under their own privacy terms.
Covers login events, session data and the account details you submit during registration or when updating your profile. This applies whenever you access your account from any device where local law permits.
Covers transaction records tied to your account wallet, including Bank Transfer and QRIS activity. Data shared with payment processors is limited to what is needed to process the transaction you started.
Covers how we record your in-session behaviour — such as pages visited and support queries submitted — to help us resolve account issues and keep the experience consistent across your sessions.
Does not cover external payment providers, linked sites or studio content platforms. When you interact with a third-party service from within our platform, that party's own policy governs how your data is handled.
You have concrete options for managing the data we hold about you. After logging in, the account settings area shows the personal details associated with your profile — you can review these at any time and submit a correction request if something is inaccurate. Transaction records tied to your account wallet, including any Bank Transfer or QRIS history, are visible in the transaction log section of your account dashboard. If you want to raise a question about data we hold, or request that we delete data where applicable law supports that right, you can reach our support team through the contact route described in the Support section of this page. We aim to respond to data-related requests within a reasonable period. Availability of specific rights — including deletion or portability — depends on local law and the region from which you access our services. Where a right applies, we will confirm the outcome in writing through the same channel you used to submit the request.
Log in and open the account settings page to see the personal details and transaction history we hold for your account. The data shown there reflects what is currently stored.
If any detail in your account profile is incorrect, use the edit fields shown in your account settings or contact support with the specific correction you need.
For questions about what data we hold or how it is used, reach us through the policy contact route listed in the Support section. Include your registered account identifier so we can locate your records.
Where local law gives you the right to request deletion or restriction of your data, submit the request through our support channel. We will confirm whether the right applies in your region and what the outcome is.
If you have a question about this policy, want to correct account data, or need to submit a data-related request, the routes below connect you to the right part of our support team. Include your account identifier in any message so we can locate your records without delay.
Open the chat widget from any page while logged in. Describe your policy question and include your registered account email so the agent can pull up your account record directly.
The help form in your account dashboard includes a category field — select the data or privacy option to route your message to the team that handles policy requests and account data corrections.
For written data requests that require a formal response, use the email address shown in the contact section of your account dashboard. We aim to acknowledge policy-related emails and provide a substantive reply within a reasonable period.
Our approach to data handling is built around keeping your information accurate, accessible to you and protected from unauthorised access. Below are the four areas we focus on.
Access to your stored data is restricted to authenticated sessions. If our system detects an unusual login pattern on your account, we apply additional verification steps visible to you at the login stage before access is granted.
Cookies maintain your session and save display preferences between visits. You can manage or clear cookie settings through your browser at any time. Removing session cookies will require you to log in again on your next visit.
Transaction records — including Bank Transfer and QRIS entries — are kept for as long as applicable law requires. Data that is no longer needed for account operation or compliance is removed on a scheduled basis without further notice.
When this policy changes in a material way, we post the updated version at this URL and note the revision at the top of the page. Continuing to use your account after a posted update means you have read the revised terms.
The questions below cover what visitors ask most about how we collect and handle account data. If your question is not listed here, reach us through the support routes described above.
We collect the registration details you enter — name, contact information and your chosen payment method. We also record session identifiers and transaction activity tied to your account wallet. We collect only what is needed to operate your account and process your transactions.
We do not sell your data. Data is shared with payment processors — such as those handling Bank Transfer and QRIS flows — only to the extent needed to complete a transaction you initiated. Third-party studios providing game content do not receive your personal account data.
Log in and open the account settings page. Your profile details and transaction history are visible there. If you believe any record is incomplete or inaccurate, use the correction request route described on this page or contact our support team directly.
Where local law gives you a deletion right, you can submit a request through our support channel. Include your account identifier and specify what you are asking us to remove. We will confirm whether the right applies in your region and respond in writing.
We keep transaction records — including Bank Transfer and QRIS entries — for as long as the applicable law in your region requires. Where no period is specified by law, we apply a reasonable retention window. Records no longer needed for account or compliance purposes are deleted on a scheduled cycle.
Any material update to this policy is posted at this page URL with a revision note at the top. We recommend checking this page periodically. Continued use of your account after a posted change indicates you have reviewed the updated policy.