App / Mobile
These terms set out the rules that govern your use of batikalot — your account, your transactions via Bank Transfer or QRIS, and the content you access. Read them carefully; by continuing to use the platform you confirm you have understood what applies to your session and your account.
These terms apply to every part of your batikalot account — from the moment you open the login page to the point your session ends. They cover how your account is created, how you fund it using Bank Transfer or QRIS, how your wallet balance is held, and how disputes are handled. Availability depends on local law and is accessible only where local regulations permit. We do not extend these terms to services outside our platform: third-party payment processors, network providers, and device software operate under their own policies. Where Indonesian law imposes a specific obligation, that obligation takes precedence over any general clause written here. If a term conflicts with a mandatory local rule, the local rule applies. We update these terms when the platform changes materially — the current version is always the one shown at this URL. Your continued use after an update constitutes acceptance of the revised terms. If you disagree with a change, the correct step is to contact our support team before your next session, not after.
Understanding the boundary of these terms helps you know which rules apply to your account and which fall outside our direct control. The four areas below define what is inside scope and what sits beyond it.
All login actions, session start and end events, and any changes made to your account profile are fully within the scope of these terms. This includes password resets, contact detail updates, and account suspension requests made through the platform.
Deposits and withdrawals processed via Bank Transfer or QRIS are covered by these terms up to the point the funds leave or enter our system. Clearance times and bank-side delays are outside our scope and subject to your payment provider's own policy.
Game titles available in the lobby — including content from Pragmatic Play, PG Soft, Microgaming and JDB — are served under licences held by each respective studio. Our terms govern your access to that content; the studios' own policies govern the content itself.
Any service you reach by leaving batikalot — including e-wallet apps like DANA, OVO or GoPay — operates under that provider's terms. We are not responsible for how those services handle your data or process your funds once you leave our platform.
These terms are not only obligations — they also define what you can ask us to do on your behalf. You have the right to review your transaction history at any time from the account dashboard after login; every deposit, withdrawal, and wallet movement is recorded there. If your account details are wrong — name spelling, contact number, linked payment method — you can submit a correction request through the support channel and we will process it in line with our verification procedure. Where a term is unclear, you are entitled to ask for clarification before it affects your account. We will not apply a term retrospectively without notice. The steps below set out the four main actions available to you under this policy.
Open the transaction history tab in your account dashboard. Every session, deposit via Bank Transfer or QRIS, and wallet adjustment is listed there with a timestamp. No request to support is needed to access this view.
Submit a correction through our support channel with your account ID and the detail to be changed. We verify the request against the information on file before applying any update to your profile.
If a clause here is unclear in the context of your account, contact support and quote the relevant section. We will respond with the specific application to your case, not a generic reply.
To change your session controls, linked payment method or communication preferences, use the settings path inside your account. For changes that require identity verification, follow the steps shown at the point of request.
If something in these terms affects your account and you need a direct answer, use one of the three contact routes below. Each route connects you to the same policy team — choose the one that suits how you are working right now.
Open the chat icon from any page while logged in. Quote your account ID and the specific term you are asking about. The chat log is saved to your account for reference.
Send your query to the support address shown in your account settings page. Include your registered contact detail and a clear description of the clause or transaction in question.
The Help Centre inside your account dashboard lists common policy questions with answers specific to your account type. Check there first — many term clarifications are already answered without needing to open a ticket.
We handle your account data in line with what these terms describe. This section explains the four main areas of how we manage policy in practice — not as abstract principles, but as steps you can verify from your account.
Account data — including your transaction records and linked payment methods such as Bank Transfer and QRIS details — is stored in line with the data retention period stated in our privacy policy, accessible from the account settings page.
We use session cookies to keep your login active and to record your preferences. You can review what is stored by checking the cookie settings in your browser. Disabling cookies may affect how some account features behave during your session.
Login access is protected by the verification method you set during account creation. If you suspect unauthorised access, use the account security page to change your credentials immediately and then contact support to flag the event.
To request a change to how your data is used, or to ask us to delete account-level records, contact the support team through live chat or email. We confirm receipt and advise the timeline based on the type of request submitted.
The questions below cover what we hear most from people reading this policy for the first time. If your question is not here, the support team is the right next step.
These terms apply from the moment your account is created and remain in effect for every session. Each time you log in, deposit via Bank Transfer or QRIS, or access content in the lobby, the current version of these terms governs that activity.
No. We notify you before any material change takes effect. The updated version is posted at this URL, and continued use of your account after the effective date means you accept the revision. If you disagree, contact support before your next session.
Where Indonesian law sets a mandatory rule that differs from a term written here, the local law takes precedence. Availability of any feature or service depends on local law and is accessible only where regulations permit. We do not override mandatory local obligations.
Your transaction history and account data are visible from the dashboard after login. For a full data summary beyond what the dashboard shows, submit a request via the support email listed in your account settings. We confirm receipt and advise the timeline.
Our terms cover the transaction from your account wallet through to the point funds reach or leave our system. Once funds move through a third-party e-wallet such as DANA, OVO or GoPay, that provider's own terms apply to the transfer on their side.
Contact support via live chat or email with your account ID and the specific transaction or event in question. Our policy team reviews each case against the term as written and responds with the specific application — not a generic reply.